Thank you for choosing Shafak TV. To ensure the best experience for all customers, please read the following terms carefully:
Single Device Usage
Each subscription is intended for one active device at a time.
You may also use your mobile phone only when your primary device is turned off.
Multiple TVs
If your household has more than one TV that will be used simultaneously, a separate subscription is required for each TV.
Country Restriction
Your subscription is activated for the first country where it is initially used.
The service is intended to be used only within that country.
VPN Usage
The use of VPNs, proxies, or similar services to access the subscription from another country is not permitted and may result in service restrictions.
Technical Support
Technical support is provided exclusively through WhatsApp text messages.
Phone calls or repeated ringing to our support number are not accepted.
Our AI system automatically blocks numbers that repeatedly call the support line.
Device Transfer
A subscription may be transferred to another device after the initial activation, subject to a device transfer fee.
Support Scope
We provide technical support only for the Shafak TV subscription and activation service.
Regarding third-party applications, we are happy to offer general guidance and recommendations, but we cannot provide technical support for applications developed by other companies.
Thank you for your understanding and cooperation.
Shafak TV Support Team
العربية